Ratings & Reviews

Overall Rating

4(30 reviews)90% of customers recommend this property

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Oksubmitted by LaTaasha B. - |Recommended: YesThe trash can could be more convenient. A playground would be nice.
response from property -Hi LaTaasha, thank you for sharing your review. We do our best to have a welcoming environment. We value resident feedback and would like to hear any other comments you have regarding our community in order to make it a better place to live. We would like to discuss your concerns further. Please feel free to call our Resdient First Satisfaction at 414 274 8250 or email at residentsfirst@fred-inc.com. Warm regards, The Pines Management Team.
The place is a great place to live the people are friendly.submitted by Jessica T. - |Recommended: YesI would tell them that I like living here...
response from property -Thanks, Jessica, for the review! Please let us know if there is anything we can do to make your residency 5-stars. We are here to serve you!
Cheap rent, no parking, ignored by maintenance, super friendly staffsubmitted by Kyle S. - |Recommended: YesWe've lived in The Bascom, which is the unit discussed in this review. 1 There aren't enough parking spots. I regularly have to park by another building and walk over to my unit which is always fun in the snow. There are cars in the parking lot outside my unit that are clearly non-functional but are taking up spots people could use for their cars that will, you know, actually start drive. 2 My work maintenance requests have been closed deleted 1 month after I opened them without anyone contacting me or coming to fix the issue. They no longer show up in my history' section of the resident portal but I have automated emails from it as evidence. 3 We rented a 2 bedroom apartment and, because the master bedroom has 2 outside walls and an AC unit that leaks air 24 7, the master bedroom is 10-25 degrees colder than the rest of the unit ALL WINTER LONG. During this winter it hit -45 this year with wind chill we regularly had to turn the heat up to 80, close the master bedroom door, open the second bedroom window, and open the back door in the living room. This let cold air flow through the unit to keep the heater on so that the master bedroom closed door so the cold air didn't get in would get at least into the 60s. If the heat wasn't included in our rent, this would have absolutely been a deal breaker for us. Instead, it is just a daily inconvenience. Yes, I said daily--from around Thanksgiving through April, when this review was written. All-in-all, you get what you pay for. Our monthly payment WAS just under 1000 a month they offered to renew our lease and their offer is no longer under 1000 mo so I didn't expect much. Everyone in the community is super nice staff and residents both and, despite being the cheapest reasonable place we could find, it doesn't seem sketchy at all--even when my girlfriend or I are walking our dogs alone at 2 AM. There are kids running around playing on a daily basis which is always a good indicator that it's a safe place to live. If the first 3 issues aren't deal breakers, you'll be fine living here. There aren't many cheaper 2 bedroom units that aren't in sketchy areas of town so we just extended our lease for a second year after living here for 8 months out of our first 12. Overall, it was about what I expected, given the price.
response from property -Kyle, thank you for recommending The Pines and for sharing about your residency. Our number one goal is resident satisfaction and comfort, so we will make sure to have our team look into your concerns right away. Please call our Resident Satisfaction Manager at (414) 274-8250 or email at fredcares@fred-inc.com if you have additional needs or requests. Thank you for calling The Pines your home for another year - we are looking forward to continuing to serve you.
I think it is poorly kept. The grounds are disgusting and it's too many dogs.submitted by Pentrecia H. - |Recommended: NoTerrible I can't wait to move. I have neighbors that keep car parts and couches on the patio People bring grocery carts from the local store and leave them and it's garbage everywhere
response from property -Pentrecia, thank you for sharing your concerns with us. We are sorry to hear about your experiences and want you to know that we are here to serve you. Please reach out to our office team for assistance. If problems persist, please contact our Resident Satisfaction Manager at (414) 274-8250 or email fredcares@fred-inc.com. Thank you for your residency.
The townhouses are nice. But the maintenance requests sometimes take to longsubmitted by Thomas W. - |Recommended: YesThat they are nice but could be updated
response from property -Thank you, Thomas, for recommending The Pines. We are disappointed to hear about your experience with our maintenance team but assure you our goal is to serve you better. If lengthy requests persist, please contact our office team. Our Resident Satisfaction Manager is also available at (414) 274-8250 or email fredcares@fred-inc.com. Thank you for your residency!
Manageablesubmitted by Oscar R. - |Recommended: YesThe is a couple things that bother me while living in my townhouse. 1. Smells of all sort seem to find its way into my unit. 2. The upstairs floors are so loud... Other then the 2 small complaints from me, I really injoy living at the pines.
response from property -Thanks, Oscar, for the honest review! We appreciate your feedback and want to make sure you have a 5-star experience in your home. Please contact the leasing office anytime you need anything. We are here to serve you!
Overall goodsubmitted by Yumeng W. - |Recommended: YesOverall good
response from property -Yumeng, thank you for the review! Please let us know if there is anything we can do to make your residency a 5-star experience!
It’s ok for the pricesubmitted by Marquita R. - |Recommended: YesThe building need to be updated. I live in a unit my friend lived in 20 years ago and I can still see where her brother graffitied the closet. When I moved in the place was NOT cleaned at all
response from property -Marquita, thank you for sharing your review. We would definitely be interested in learning more about how we can make your experience living at The Pines 5-stars. Please call our Resident Satisfaction Manager at (414) 274-8250 or email fredcares@fred-inc.com. Thank you!
Passablesubmitted by Patrick H. - |Recommended: NoFactors within management control are positive. The noise rating is directed at tenant living directly below me.
response from property -Patrick, thank you for sharing your concerns with us. We are disappointed to see that you would not recommend The Pines based on your lower neighbor's noise level. We would love to speak with you in regards to this issue in the hopes to resolve the matter efficiently. Please call our resident satisfaction manager at (414) 274-8250 or email fredcares@fred-inc.com. We want all of our residents to experience 5-star living and hope we can assist with that for you!
Need more updating on a lot of cabinet etc. interior mainly remodelsubmitted by Nick L. - |Recommended: Yessomewhat affordable
response from property -Nick, thank you for sharing your thoughts about The Pines. We value resident feedback and would like to hear from you. Please call our Resident Satisfaction Manager at (414) 274-8250 or email fredcares@fred-inc.com. Thank you and we look forward to talking with you soon.
...submitted by Jaime G. - |Recommended: YesNo parking .. but overall I like it
response from property -Thanks, Jaime, for the review. We are saddened to see only 2 stars and want you to know we are always here to help! Please call our Resident Satisfaction Manager at (414) 274-8250 or email fredcares@fred-inc.com with any additional questions or concerns. We want all our residents to have a 5-star experience!
It is nice to live atsubmitted by Veronica G. - |Recommended: YesI would say it is nice to live here.
response from property -Thank you, Veronica, for you review! Please let us know if there is anything we can do to make your home at The Pines 5-stars!
Complaints......... submitted by Honorio P. - |Recommended: Yesthey never solve the problems, the parking never pay attention to the complaints we give
response from property -We appreciate you taking time to write a brief review about your experience at The Pines. We recently had a change in management and would love the opportunity to resolve your concerns. Please reach out to the leasing office and if you are still for some reason not satisfied with their response, you can reach our Resident Satisfaction Manager at (414) 274-8250 or fredcares@fred-inc.com. We look forward to speaking with you soon and appreciate your residency with us!
It's a nice place to livesubmitted by Ladonna M. - |Recommended: YesQuiet I love it
response from property -It is peaceful, isn't it?! Thanks for your kind review, Ladonna!
Nice Homesubmitted by Ashton K. - |Recommended: YesThis is a comfortable town-home. The maintenance guy is always quick to fix any issue, and he is very knowledgeable, and friendly. The location is perfect for getting to work, and for fun places near by. The layout is nice and open. Very happy here.
response from property -Hey Ashton! We appreciate your review and your residency with us! We love this area, too, and are glad to hear you are enjoying your home.

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